BSB30120 Certificate III in Business

Assessments are made against units of competency from the Certificate III in Business BSB30120.
  • Purchase goods and services (BSBPUR301)
  • Design and produce business documents (BSBTEC301)
  • Apply critical thinking skills in a team environment (BSBCRT311)
  • Write simple documents (BSBWRT301)
  • Participate in sustainable work practices (BSBSUS211)
  • Maintain business resources (BSBOPS301)
  • Support personal wellbeing in the workplace (BSBPEF201)
  • Handle receipt and dispatch of information (BSBINS202)
  • Use inclusive work practices (BSBTWK301)
  • Engage in workplace communication (BSBXCM301)
  • Assist with maintaining workplace safety (BSBWHS311)
  • Organise schedules (BSBOPS303)
  • Create electronic presentations (BSBTEC303)

This course has no current classes. Please the waiting list.


This training is subsidised by the NSW Government (NSW Smart and Skilled Adult and Community Education (ACE) Community Service Obligation (CSO) Program) for eligible participants. Please phone the College on 4353 0017 to check your eligibility.

Do you want to work in the business world? This program has been designed for students who wish to acquire the necessary skills and knowledge needed to work in different business sectors including office administrator, receptionist, junior personal assistant, customer service advisor and more.

There are no formal pre-requisites for this certificate. However, we recommend applicants considering the qualification to have sound language, literacy, numeracy and computer skills.

This course is also available to study by distance. Please contact us for more information.


Course Units

  • BSBCRT311 Apply critical thinking skills in a team environment
  • BSBPEF201 Support personal wellbeing in the workplace
  • BSBSUS211 Participate in sustainable work practices
  • BSBWTK301 Use inclusive work practices
  • BSBWHS311 Assist with maintaining workplace safety
  • BSBXCM301 Engage in workplace communication
  • BSBTEC201 Use business software applications
  • BSBWRT311 Write simple documents
  • BSBPEF301 Organise personal work priorities
  • BSBTEC301 Design and produce business documents
  • BSBOPS304 Deliver and monitor a service to customers
  • BSBOPS305 Process customer complaints
  • BSBXTW301 Work in a team

If you would like to select alternate elective units please contact the College.


As a result of completing this qualification, a range of occupational titles can be performed across different industry sectors. Possible job titles relevant to this qualification include:

  • Customer Service Advisor
  • Data Entry Operator
  • General Clerk
  • Junior Personal Assistant
  • Keyboard Operator
  • Office Administrator
  • Payroll Officer
  • Receptionist/Typist
  • Word Processing Operator

What to Bring

  • Pen and paper.
  • Photo identification.
  • Workbooks are supplied.
  • On commencement, students will be provided with further details on course requirements.

Please Note

If you have supplied us with a mobile phone number, we may contact you via SMS if there are any last minute course changes or class cancellations. Please check your phone during the few days prior to the class start date in case there are any changes to your class. If you are sent an SMS please do not reply as these are sent via our computer system and we are unable to receive replies. Please contact one of our offices to confirm you have received any SMS messages.
Thank you.